Vacancy for Chief Information Technology & Digital Transformation Officer

Job Code MBBL 01

Posted Date 3rd September 2025

Application Deadline 17th September 2025

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Chief Information Technology & Digital Transformation Officer: Senior Manager / Manager / Deputy Manager (1)

Location: Head Office

Job role:

The Chief Information Technology & Digital Transformation Officer is responsible for defining and executing the organization's IT strategy, ensuring the alignment of IT initiatives with the overall business objectives. The Chief Information Technology & Digital Transformation Officer oversees all aspects of information technology, including infrastructure management, cybersecurity, software development, data management, and IT operations. This role plays a critical role in driving innovation, enhancing efficiency, and ensuring the security and reliability of the organization's IT systems.

Key Competency/Duties

Key deliverables will include:

Strategic Digital Banking Leadership

Develop and execute a comprehensive digital banking strategy aligned with the bank’s overall business vision.
Lead the design, development, and deployment of innovative digital channels and services (mobile banking, online banking, chatbots, wallets, etc.).
Foster customer-centric digital journeys and seamless omni-channel experiences.
Oversee digital customer acquisition strategies and partnerships (e.g., APIs, open banking, embedded finance).
Promote financial inclusion through scalable digital solutions tailored to underserved markets.

2. Technology Vision and Governance

Formulate and lead the execution of the enterprise IT strategy, ensuring alignment with business objectives.
Oversee IT architecture, infrastructure, software development, network operations, and data management systems.
Lead digital infrastructure modernization, including migration to cloud-based platforms, core banking upgrades, and automation.
Ensure cost-effective, scalable, and future-ready technology systems.

3. Cybersecurity, Risk & Compliance

Establish and enforce robust IT security frameworks to safeguard digital assets, data, and customer privacy.
Lead compliance with industry regulations, cyber laws, and IT governance frameworks (ISO, NIST, GDPR, local regulators, etc.).
Direct incident response, disaster recovery, and business continuity planning.

4. Data and Analytics Leadership

Oversee the development of a data-driven culture across the bank.
Leverage advanced analytics, AI, and machine learning for customer insights, personalization, fraud detection, and operational efficiency.
Ensure proper data governance, data quality management, and compliance with data protection regulations.

5. Digital Innovation & Transformation

Identify and evaluate emerging technologies and fintech trends to shape innovation strategies.
Build and manage an innovation ecosystem through partnerships with fintechs, incubators, startups, and academic institutions.
Sponsor key transformation initiatives, including RPA (Robotic Process Automation), blockchain use cases, and digital onboarding.

6. Stakeholder Engagement & Leadership

Act as a strategic advisor to the CEO, board, and business unit leaders on all digital and IT matters.
Build and mentor high-performing cross-functional teams in digital banking, IT, data science, and cyber risk.
Drive internal change management efforts to cultivate a digital-first and agile organizational culture.
Represent the organization in external forums, industry events, and regulatory discussions on digital banking and innovation.

Key Competency/Duties

Key deliverables will include:

Develop and implement the organization's IT & Digital Transformation strategy in alignment with business goals.
Lead the evaluation and adoption of emerging technologies to drive innovation and competitiveness.
Collaborate with other executives to define technology roadmaps and prioritize IT investments.
Oversee the design, implementation, and maintenance of the IT infrastructure, including networks, servers, and storage systems.
Ensure high availability, scalability, and security of IT systems.
Manage vendor relationships and contracts related to IT infrastructure.
Establish and maintain robust cybersecurity measures to protect the organization's data and systems.
Develop and enforce cybersecurity policies and practices.
Prepare for and respond to cybersecurity incidents and breaches.
Ensure that MIS and RNB reporting requirement are properly analyzed, developed and delivered to end users. Continuously work to improve the MIS System to facilitate other branches, department and central business unit.
Identify, compare and select technology the best suits the Banks’s business requirements and is appropriate to achieve the IT objectives identified in IT plan.
Implement advanced system optimization tools and database optimization technique for the better performance and smooth operation.
Requirement identify, compare and select technology that best suits the Banks’s business requirement and is appropriate to achieve the IT objectives identified in IT plan.
Testing of all new products feature thoroughly before implement to production environment.
Enforce the better implementation of NRB IT guideline is the Bank and monitoring and reviewed ongoing basis.
To build the capacity of IT staff, provide them skill development inhouse and outsource IT training.
Make appropriate budget and procumbent plan for required hardware, network and software for further implementation.
Manage the development, maintenance, and enhancement of software applications and systems.
Foster a culture of software development best practices, agile methodologies, and continuous improvement.
Ensure software compliance and licensing.
Oversee data governance and data management strategies.
Enable data-driven decision-making through the development of analytics capabilities.
Ensure data privacy and compliance with relevant regulations.
Ensuring security and data protection. Performing IT Audit, IT Vulnerabilities scanning and ensuring the Banks Security aspects are enforced at all time
Manage IT operations, including helpdesk support, system monitoring.
Establish and monitor service level agreements (SLAs) for IT services.
Optimize IT processes for efficiency and reliability.
Develop and manage the IT budget, ensuring cost-effectiveness.
Allocate resources effectively to support IT projects and initiatives.
Foster a culture of collaboration, innovation, and continuous learning.
Design and review new product approved from senior management, support and maintain core banking system and other banking software applications along with external delivery channels such ATM, SMS Banking & Internet.
Select & implement advanced system optimization tools and database optimization technique for the better performance and smooth operation.
Develop and establish disaster recovery plan as well as business continuity plan of the bank to ensure protection against data losses.
Ensure that customization requirement with banking application is analyzed, developed and delivered on time.
Ensure that software application are highly secured from external threats and only the authorized users have access to the system.
Creating plan for system maintenance of database, application server, OBIP, network and other critical resources.
Inter and Intra branch network planning and planning for branch expansion.
Performing IT Audit and ensure the Banks Security threats time to time also performing risk management of IT assets of the Bank in coordination with GSD and other departments.
Take lead role in developing new program/s for the bank, coordinate with business units as well as other personnel/departments for the purpose.
Give user rights as per recommendation of heads of departments/branch manager duly approved by the competent authority, amend create or delete Core Banking System (CBS) users on receiving duly authorized form.
Make sure the Audit Comments from internal, external & NRB is minimized to the minimum possible label so that no major negative comment to be raised.
Requirement analysis of new software, preparation of RFP and purchase of software as per IT Security policy.

Key Skills:

Strategic Vision: Ability to align technology with long-term business objectives.
Leadership: Proven ability to lead diverse teams, influence at board level, and drive cultural change.
Innovation Orientation: Strong understanding of emerging technologies and ability to turn innovation into scalable solutions.
Operational Excellence: Deep knowledge of IT operations, systems performance, cybersecurity, and vendor management.
Customer Focus: Committed to enhancing digital user experience and customer satisfaction.
Risk Awareness: Strong grasp of risk management in technology and digital banking.
Stakeholder Management: Effective communicator with internal and external stakeholders including regulators, partners, and clients.

Qualifications/Experiences

Master’s Degree.
For Senior Manager: Minimum 10 years of experience in Commercial or National Level Development Banks with at least 6 years in related job functions.
For Manager: Minimum 8 years of experience in Commercial or National Level Development Banks with at least 5 years in related job functions.
For Deputy Manager: Minimum 7 years of experience in Commercial or National Level Development Banks with at least 4 years in related job functions.
Candidates must have at least 2 years of experience in the recent position.
Proven track record of leading complex digital transformation programs in a regulated financial services environment. In-depth knowledge of core banking systems, cloud infrastructure, cybersecurity, regulatory requirements, and customer experience platforms.